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Jan
Foo
Senior Director, GTM Operations
ServiceNow
Jan is a dynamic leader driven by the mission to connect people, teams, technology, and data for a positive global impact. With over 20 years of experience in business strategy, management, planning, product, finance, operations, and data analytics, alongside 15+ years leading key growth initiatives in the tech sector, Jan is an expert in proactive strategies that ensure ongoing business success. Known for fostering diverse environments that drive exponential team growth and deliver exceptional enterprise outcomes, Jan's product-focused mindset keeps a keen eye on financial returns, ensuring data analytics deliver tangible value. His approach balances achieving prompt results with establishing enduring foundations for long-term success.
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16 September 2025 15:45 - 16:15
Fireside chat: Transforming customer experience into the new revenue lever
In this fireside chat, explore how revenue operations can transform customer experience into a vital lever for revenue growth. RevOps plays a crucial role in aligning sales, marketing, and customer success efforts to enhance customer interactions. Discover how a seamless customer journey not only boosts satisfaction but also drives retention and revenue. Our discussion will focus on practical strategies for RevOps to optimize customer touchpoints, integrate feedback loops, and ensure that every customer interaction contributes to the bottom line. Key Takeaways: - RevOps alignment: Learn how RevOps aligns teams to create a cohesive customer experience that supports revenue targets. - Strategic integration: Understand the importance of integrating customer feedback into RevOps strategies. - Actionable steps: Implement techniques to ensure customer experience directly contributes to revenue goals.