Senior Director, Commercial Operations and Strategy
PayPal
Sheena builds and scales revenue-generating ecosystems where partnerships, product, and technology intersect. With nearly two decades at PayPal, Citigroup, American Express, and Goldman Sachs, she has led go-to-market and commercialization efforts that launch products, expand platforms, and drive growth across the payments and fintech landscape.
Her track record includes scaling a $30B PayPal payments portfolio by 138% through major enterprise integrations; co-leading Citigroup’s Google Plex digital banking launch for a 131M-user base; and managing American Express’s $10B+ merchant services business, where she launched the Instacart partnership that delivered rapid revenue and market-share gains.
Grounded in engineering and strengthened by an MBA from Chicago Booth, Sheena excels at bridging strategy and execution. She leads cross-functional teams to bring new capabilities to market, accelerate adoption, and build what’s next in payments, platforms, and ecosystem partnerships.