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Christopher
Maimone
VP, Revenue Operations
Cover Whale
Christopher leads the revenue operations function at Cover Whale with a focus on designing cross-functional processes that support nearly 2,000 agencies and more than 4,000 appointed agents. Chris works closely with his colleagues across customer service, underwriting, AI/Technology, finance, and actuarial teams to ensure we're positioned to succeed in executing our revenue growth strategy.
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14 March 2025 14:50 - 15:20
Data-driven RevOps: Delivering exceptional customer experiences
Data is the new oil. This session will explore how revenue operations teams can leverage data to deliver exceptional customer experiences and drive revenue growth. Key Takeaways: - Customer journey analytics: Analyze the customer journey to identify pain points and opportunities for improvement. - Data-driven segmentation: Segment customers based on behavior and preferences to tailor marketing and sales efforts. - Predictive analytics for sales: Use predictive analytics to forecast sales, identify high-value opportunities, and improve sales efficiency. - Customer success analytics: Monitor customer health and identify at-risk customers to proactively address their needs. - Measuring revenue impact: Track the impact of data-driven initiatives on revenue and customer satisfaction. By attending this session, you will gain insights to improve customer acquisition and retention, increase sales productivity and effectiveness, optimize marketing spend and ROI. enhance cross-functional collaboration, and drive sustainable revenue growth.