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Fiona
NicChoiligh
Director of Enablement - APAC & EMEA
Gong
Fiona NicChoiligh is a dynamic Enablement leader with a strong track record of driving transformation through data-driven, programmatic Enablement initiatives. Her leadership spans both global and regional teams with a deep background in tech, Fiona has held pivotal roles at leading companies such as Gong, Udemy, Qualtrics, and LinkedIn. She is passionate about empowering GTM teams to not only exceed their revenue targets but also to foster a culture of continuous growth, where teams strive to become the best versions of themselves.
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03 December 2025 10:15 - 10:45
Customer centric revenue: Putting the customer at the heart of your growth strategy
Organisations are recognising that the key to sustainable and scalable growth is to adopt a customer-centric approach. We will explore how RevOps can effectively align with customer needs to drive engagement, retention and revenue. 1. Understanding customer needs - leveraging customer feedback, surveys, behaviour analytics to understand customer preferences and pain points. 2. Designing the customer Journey - best strategies to map the customer journey and identify critical touch points. What is the significance of creating a seamless experience across all stages of the customer lifecycle? 3. The importance of delivering this with a truly aligned team - how do we foster cross-functional collaboration?