03 December 2025 16:30 - 17:00
Renewal operations: Stop waiting for the cancellation email
By the time a customer tells CS they're leaving, you've already missed the window. This session walks through how AI-based churn prediction and risk flagging are changing the renewals game — catching at-risk accounts weeks before they surface, giving CS teams the right signal at the right time, and turning renewals from a last-minute scramble into a managed, measurable process.
You'll see what good risk signals actually look like, and how RevOps teams are acting on them before it's too late.
Find out:
- What AI churn models are actually reading - the signals most teams are sitting on but not using
- How to operationalise risk flags so CS teams act on them, not ignore them
- What a renewals ops motion built around early intervention looks like in practice, and the metrics that show it's working