As Director of Renewals Operations at Coupa Software, Fernanda brings over 18 years of experience driving operational success through data-driven strategies and team collaboration. Her role emphasizes accurate renewals forecasting, go-to-market alignment, process enhancements and KPI tracking, ensuring seamless execution of operational programs. Partnering with cross-functional teams, she focuses on enabling adoption of innovative systems that enhance customer success and optimize business outcomes. Collaborating closely with executive leadership, Fernanda and her team deliver actionable insights to improve revenue projections and identify growth opportunities. By fostering a culture of continuous improvement and leveraging data analysis, she drives operational excellence that empowers Coupa Software to elevate customer engagement and organisational efficiency.