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Daniel
Delderfield
Senior Manager-EMEA Revenue Transformation
Gong
Daniel Delderfield is a revenue transformation leader focused on helping organisations drive growth through AI-powered go-to-market strategies. As Revenue Transformation Manager, he leverages deep expertise in sales, customer success, and business transformation to optimise revenue performance. With experience across AI, tech, and automotive industries, and a strong background in customer relationships, Daniel combines strategic insight with hands-on execution to deliver measurable impact.
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03 December 2025 10:15 - 10:45
Customer centric revenue: Putting the customer at the heart of your growth strategy
Organisations are recognising that the key to sustainable and scalable growth is to adopt a customer-centric approach. We will explore how RevOps can effectively align with customer needs to drive engagement, retention and revenue. 1. Understanding customer needs - leveraging customer feedback, surveys, behaviour analytics to understand customer preferences and pain points. 2. Designing the customer Journey - best strategies to map the customer journey and identify critical touch points. What is the significance of creating a seamless experience across all stages of the customer lifecycle? 3. The importance of delivering this with a truly aligned team - how do we foster cross-functional collaboration?