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Rohit
Angle
GTM Operations Lead, Partner and Customer Experience
Google
Strategic GTM Operator with 20+ years of experience in building and scaling sales, product and customer experience operations. Passionate about user and customer centricity, and leveraging data, process and technology to drive 10x business impact. Recognized as an action oriented, empathetic executive adept at building connected global teams, driving complex decisions and influencing organizational change. Rohit has a broad range of experience across growth stages, product maturity, and both building as well as scaling operations. Prior to Google, Rohit held leadership roles at Bain Consulting, and in the Enterprise Application space. He has an MBA from the Wharton School, and an undergrad in Engineering from the Indian Institute of Technology, Bombay.
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16 September 2025 16:10 - 16:40
Fireside chat: Transforming customer experience into the new revenue lever
In this fireside chat, explore how revenue operations can transform customer experience into a vital lever for revenue growth. RevOps plays a crucial role in aligning sales, marketing, and customer success efforts to enhance customer interactions. Discover how a seamless customer journey not only boosts satisfaction but also drives retention and revenue. Our discussion will focus on practical strategies for RevOps to optimize customer touchpoints, integrate feedback loops, and ensure that every customer interaction contributes to the bottom line. Key Takeaways: - RevOps alignment: Learn how RevOps aligns teams to create a cohesive customer experience that supports revenue targets. - Strategic integration: Understand the importance of integrating customer feedback into RevOps strategies. - Actionable steps: Implement techniques to ensure customer experience directly contributes to revenue goals.