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Alfie
Gomez
Director, Revenue Operations
ServiceRocket
Alfonso "Alfie" Gomez makes the machines talk to each other so humans don't have to. For more than seven years at ServiceRocket, Alfie has worked in RevOps, occasionally found themselves leading other teams by accident, and built internal tools nobody asked for but everyone ends up using. The day job means partnering with sales, marketing, finance and delivery teams to build the systems and processes that drive profitability. The hobby is automating away the boring parts of that day job. Lately, that has meant going deep down the AI rabbit hole, driven by the belief that the best use of AI right now is making operations people dangerously capable. A Chilean based in the Bay Area, Alfie is a graduate of Universidad de Chile and an alumnus of MIT Professional Education, and is fluent in English, Spanish and spreadsheets that are "actually dashboards."
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21 January 2027 09:30 - 10:00
Panel | What problem AI is actually solving in RevOps
A lot of AI spend in RevOps gets justified after the fact rather than before it. This session starts from the opposite direction: before you buy, build, or roll out anything, what specific problem is this actually meant to solve, and is solving it worth the time, energy, and money it's going to take? We'll work through a practical way of separating AI use cases that pay for themselves, in hours saved, forecast accuracy, or deals that didn't slip, from the ones that sound impressive in a demo but quietly drain a team's time without ever showing up on a scorecard. That includes being honest about the hidden costs that rarely make it into the business case, the ongoing babysitting a workflow needs, the data clean up it depends on, and the change management required to get a team to actually trust and use it. The goal isn't to talk anyone out of AI, it's to leave with a straightforward way of testing any proposed use case against a simple question: if this works exactly as promised, does the payoff genuinely outweigh what it costs us to get there? That's the filter worth applying before the budget gets signed off, not after.